Wednesday, June 22, 2011

1-800LoanMart Customer Review #1: Overall service was great, however...

Overall service was great, however I was told to report to the location where i would sign the contract. I was told a specific time. I signed the contract exactly one hour and 45 minutes later than what I was told. Perhaps in the future an approximation can be given, "your loan is approved, report to this store and your loan should arrive via email anywhere between the hours of.....or within the time frame of.....hours/minutes." Customer service is ideal, yes your company is doing consumers a service but in order to retain those customers loanmart needs to stay ahead of the competition.

Besides that, overall service was great, fast and representatives were courteous as well as friendly.


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